VIP Q&A

We aim to email the information about your event approximately 5-7 days prior to your event. Please reach out to VIP@realgoodtouring.com if you do not have your VIP information after that time frame.

Please check your spam + junk mail filters for emails from us about your event.

VIP tickets are non-transferable at this time, unless the person you purchase your ticket from emails vip@realgoodtouring.com​ to transfer their bundle to you.

If you are a parent who purchased a ticket for your child, or you bought the tickets as a gift and they are listed in your name and not the recipient's, please email vip@realgoodtouring.com ​to explore your options.

At this time, merchandise bundles are on-site pick-up only, and we are unable to ship any to guests who miss their event.

Due to space constraints in our trailers and vans, COVID, and the timing of our programs, we are not always able to accommodate storing gifts. While your thoughtfulness and generosity are appreciated, we ask that guests refrain from bringing gifts, or email us in advance to confirm gifts are allowed for your particular tour.

Unless specified in the VIP details, there are no meet and greet opportunities available for purchase.

Please reach out to the venue or ticketing platform you purchased your tickets from to explore your options. We do not have access to any ticketing platforms and are unable to give refunds or exchanges through our email.

Please email vip@realgoodtouring.com ​with the following information in addition to your question:

  • The name and email associated with the ticket buyer
  • If your ticket has been purchased already, the tier of VIP purchased
  • The name of the show, the venue it is at, and the date the show is on

To refund your ticket, please contact the ticketing portal directly. We do not have access to ticketing.